If you need assistance with updating your MyFreezEasy membership and account, you can find what you’re looking for here.
Update Your Password
To change your password, please visit the Customer Center.
Update Your Credit Card
To update your password, please visit the Customer Center.
Pause Your Subscription
Yes, we can put your subscription on “pause” until you let us know when you want to restart it. The advantage to pausing is that you won’t be charged, but you’ll keep your subscription level. (If membership pricing goes up in the future, your subscription price would stay what it is today.)
To pause (and un-pause) your subscription, please file a ticket here.
Cancel Your Subscription
We’re sorry to hear you want to cancel your MyFreezEasy subscription.
Please contact us within 7 days of your most recent charge to cancel and request a refund of most recent subscription charge. Cancellation requests made after the 7th day for most recent charge will not be refunded. Cancellations will be processed upon completing the steps sent by MyFreezEasy team.
To cancel your subscription, please file a ticket here. **
**We will send you a specific cancellation link for your account. You MUST follow all the steps for your account to be properly canceled. If you don’t follow the steps, you might be charged again.