All about MyFreezEasy Membership & Billing: tap on the topic below to be taken to the information you need!
- Registration Form not working
- Login Credentials
- Password Help
- Login Issues
- Registration Options
- Membership Renewal
- Membership Cost
- Non-Membership Options
- Payment Information
- Pause Membership
- Cancel Membership
- Duplicate Charges
If you don’t see a pop-form on the “Join MyFreezEasy” page, please tap here! 🙂
Did your email with login credentials not arrive?!
Emails to @yahoo, @aol, @hotmail Not Being Delivered
Here’s a look at what happens behind the scenes:
After paying your MyFreezEasy membership and subscription, your contact information goes into our system and we immediately send you a welcome email with your login credentials, as well as other important information regarding your membership.
Sometimes those emails don’t land in inboxes, as they should. You can help by adding “[email protected]” to your contacts lists, as well as opening and clicking in emails. This helps your inbox “recognize” our emails as helpful emails 🙂
***Please note that if your email account is hosted by Yahoo, Aol, or Hotmail – you have a higher likelihood of emails not landing where they should. The incoming email filters for these 3 email clients can be VERY particular, and you might encounter issues receiving emails from us.
If you have an alternate email address available to use for your membership, please let us know so that we can change your contact information and ensure that you receive all the important information regarding your membership. Just send us an email at [email protected], or chat with us in the lower right hand corner of the website.
To reset your password, log in with the credentials sent to you via email.
Visit the Customer Center and update your password there.
Logout and then log back in with your new credentials.
Learn how to hack some potential technical snags with login.
Here are a few things to try if you’re having trouble logging in. Sometimes there are tiny communication glitches between my website software and your browser. If you’re having trouble, please try one of the following:
- Make sure you aren’t accidentally copying an extra space in the password or username.
- Try a ‘hard refresh’ of this page by hitting Ctrl+F5 on a PC or Shift+Command+R on a Mac. Then enter your credentials after the page reloads.
- Try a different browser. In our testing, the forms work on all devices and all current/updated browsers. But you still might need to try a different browser.
Please note that the web app and drag and drop tools will not work on tablets or phones, you’ll want to download the mobile or tablet apps.
If these fixes don’t help, just send us a chat or email and we’ll investigate further into your account and troubleshoot any other issues!
We’d love for you to join the MyFreezEasy community and gain access to our one-of-a-kind tools to create the perfect freezer meal plan for you and your family.
We offer monthly, quarterly and annual memberships to our program and tools.
You can see the details for each and sign up here on our website. And welcome!
Memberships renew automatically based on which membership you signed up for – annual, quarterly or monthly. The monthly/quarterly membership renews automatically every month or quarter. The annual membership renews automatically one year after initial signup.
You can pause your membership at any time from “My Account” page in the member area. You can also cancel your membership at any time from “My Account” page in the member area.
Cancellation requests made after the 7th day from the most recent charge will not be refunded. Cancellations will be processed upon completing the steps sent by MyFreezEasy team and refunds are issued manually by our team.
If you join the annual membership, participate for a few months and decide to cancel, we will issue a pro-rated refund for the amount of time the membership was active.
I know that there are many other options for freezer cooking meal plans out there, but there is not another one that offers all the recipes, a variety of shopping lists, complete (VERY specific details here!) assembly notes and instructions, an assembly video and other secret surprises that I’ll send your way too. I have had others tell me that they have tried “one I found on Pinterest” and it was “seriously lacking in information and guidance!”
I have set up these plans to work well for both the newbie freezer cooking chef and the seasoned home chef.
The Membership costs are very affordable, and the grocery savings alone (or staying out of the drive through just one night a month) will more than pay for itself.
The ability to choose your own recipes for your freezer meal plan will save you HOURS of planning time and is simply invaluable.
You can learn about our membership here.
Or purchase an individual plan from our online store.
Lifetime Membership Option
Lifetime membership options are available by request. If you’re new, current member or alumni, please chat or email [email protected] to get more information about this option. This type of membership is the only option we offer PayPal payment.
Note: We do not offer refunds on Lifetime Access charges.
We understand that you might not want to commit to a membership, or have the option to select your recipes or adjust your serving sizes.
We do have freezer meal plans available for purchase in our online store.
You can choose from 1 of 8 new plans each month. Each plan in the online store is for 4 servings per meal and the recipes change each month in the different plans.
You can see what plans we have available in our online store – visit ShopFreezEasy.
Unfortunately, we don’t take Paypal for the MyFreezEasy membership. Because of the nature of the membership, we need to have a credit card on your account.
We do accept Paypal for Lifetime Memberships, purchases of individual freezer meal plan downloads and the other items we have available in our online store – Erin Chase Store.
Update Payment Information
We understand that credit cards expire, you might lose one and the bank sends you a new one, or whatever other reason there might be. We want to make sure you have the most up to date card on file so you don’t lose access to your membership.
If you get a new card, or you receive an email from us reminding or requesting to update your card that is expiring soon, you can do that in the Customer Center.
Visit the Customer Center, log in and update your the card on your account.
You can pause your membership at any time from “My Account” page in the member area.
You can choose to pause your membership for 1, 2, 3, or 4 months. Our team will adjust your renewal date and your membership will be active again based on the months you choose when you pause it. We will remind you when it will re-activate.
If you have any questions, please chat with us or email [email protected]
You can cancel your membership at any time from “My Account” page in the member area.
Fill out the form and follow the instructions that are sent via email. Any eligible refunds will be manually issued by our team when the cancellation process is completed.
If you have any questions, please chat with us or email [email protected]
If you see a double charge on your bank statement, it could be a number of different things.
First, it could be that one charge is for your membership and another charge is for a starter kit or bag stand if you ordered one when you signed up.
Second, it could be a processing error and one of the charges is a “pending charge” that appears on your statement for a day or two and then disappears. These types of charges typically appear with a failed transaction or declined transaction. Give it a day or two to see if it drops off your statement.
Third, you could have signed up twice by accident. If that’s the case, please chat with us or email [email protected] and we will remove the second order and refund the second charge.
MyFreezEasy Membership: We offer full or prorated refunds based on the time of your open order renewal and the time of the cancellation request. Annual or quarterly membership refunds are prorated based on length of memberships. Monthly membership refunds are submitted in full if requested within 7 days of the most recent charge.
Erin Chase Store: Refunds are not given for any Erin Chase store order. If products are missing or damaged, we will replace the product – both physical products and digital files.
Dinner Assistant: Refunds are not given for any Dinner Assistant order. We will work with you to get the best recipes on your list, and we will mail your box to you. If products are missing or damaged, we will replace the product – both physical products and digital files.